Natural Gas Awareness

Natural Gas Pipeline Brochure

Customer-Owned Gas LineS

Property Owner's Responsibilities

The property owner owns and maintains the fuel lines on the "house side" or downstream of the meter, including buried fuel lines. The fuel line on the "house side" begins after the meter. If the underground fuel line is not maintained, it may be subject to potential hazards of corrosion (rust) and leaks.

  • Inspect the buried fuel line periodically for leaks. If the buried fuel line is metal, inspect it periodically for corrosion.
  • Repair any unsafe condition.

If the underground fuel line is not maintained, it may be subject to potential hazards of corrosion (rust) and leaks.

Contact a qualified plumber or heating contractor to provide location, inspection and repair services for buried lines. When excavating near a buried fuel line, locate the line in advance and excavate by hand. Digger's Hotline 811 does not locate buried fuel lines after the meter.

Hastings Utilities' Responsibilities

A gas service line runs from the main in the terrace to the meter. We are responsible for the maintenance of the main, service line, regulator, and meter.  When excavating near a buried fuel line, call 811- Digger's Hotline, and the service line and main will be located at no charge.

Pipeline installation / Cross bores

Cross bores typically occur when a utility is installed using a trenchless installation method. Trenchless utility installations lead to cross bores because the construction personnel installing a new utility can’t always see what is underground and therefore cannot avoid it.

Hastings Utilities is concerned with situations where a natural gas pipe has been installed through a sewer lateral. A sewer lateral is the privately owned sewer pipe that connects a home or business to the city’s mainline sanitary sewer. The city’s mainline sanitary sewer is the large sewer pipe generally installed underneath the street.

Hastings Utilities prefers to install gas pipe using a trenchless installation method -- called directional boring -- because it limits the invasiveness of construction, especially in developed areas of the city. Directional boring is done by inserting the drill bit at the start and digging a hole at the end. A directional boring machine then drills an underground hole between the two points and pulls the entire pipe segment underground.

In the past, Hastings Utilities installed its gas pipe by digging a trench along the entire length of the pipe.  Directional boring can be safer for the residents in an area compared to having an open trench the entire length of the pipe. Directional boring can also quicker and more cost effective for our customer owners.

If you experience sewer problems after anyone has been using directional boring in your neighborhood, please call Hastings Utilities.  There is a serviceman on call for each department 24 hours a day.

The Cross Bore Safety Association has more information at

                             Nebraska Diggers 811